Frequently Asked Questions [FAQs]
Will each piece be identical?
"As with all wood products, no two pieces are the same. All wood has has slightly different grains, knots and natural imperfections which is the beauty of making each piece truly unique.
Do you ship outside Canada?
"Yes we do, however, the shipping costs for doing so are out of our control so you may find that it can be expensive due to the weight of most of our signs.. That said, if you're comfortable with the shipping charges we are more than happy to make and ship it to you."
Are your products suitable for use outside?
"Our signs are made for indoor use, however, we can make it suitable for outdoor use, no problem! We use the highest quality Benjamin Moore exterior stains and paints but please bear in mind this takes longer to produce due to the extra finishing and involved so additional fees will apply. It's important to let us know beforehand so be sure to drop us a message and we will happily give you a quote for external use.
Do your signs come with fixtures for hanging?
"We do not provide fixtures and fittings for hanging signs. The reality is that some of our larger signs are quite heavy and there are so many different surfaces and methods both indoors and outdoors that we couldn't be sure anything we supply would be suitable and most importantly...safe! For this reason, I hope you can understand the hanging of the sign must be your responsibility.
Do you offer local pickup?
"Yes we do. If you live locally are want to come and collect the sign from us directly, we're more than happy to make arrangements with you to do that. Just select Local Pickup at checkout, we will let you know when your sign is ready & make arrangements for collection. You can also contact us by email firstname.lastname@example.org if you have any further questions.
I have something particular in mind. Do you do custom signs?.
"Of course! If you need something special, or have a great idea in mind no matter how big or small please get in touch, we love a challenge."
Are your signs handmade?
"All of our products are designed, handmade and finished here in our workshop. We also use both laser cutting equipment and CNC (Computer Numerically Controlled) equipment to ensure the quality and precision of of work."
How long will my order take?
"Due to volume of orders please allow up to 2 weeks for production, but rest assured your order is important to us so we always do our best to have it ready to ship or be collected locally as soon as possible. If you need something in a rush don't hesitate to contact us and we'll see what we can do. Please note that an additional fee will apply for this service."